Business

A successful year marked by the pandemic

2020 was a year that demanded much from us, both as people and as a community, and presented us with many challenges. The COVID-19 pandemic and its implications significantly impacted our social lives and our economy. The resulting «quake» was clearly and immediately felt both by the Swiss real estate industry and by us – the country’s largest listed real estate company. However, the crisis also presented us with opportunities: Swiss Prime Site worked with its customers to take swift and efficient action and find solutions. Internal processes were optimised with and for employees and real estate projects were advanced well, despite the tough conditions.
 

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2020 was a year that demanded much from us, both as people and as a community, and presented us with many challenges. The COVID-19 pandemic and its implications significantly impacted our social lives and our economy. The resulting «quake» was clearly and immediately felt both by the Swiss real estate industry and by us – the country’s largest listed real estate company. However, the crisis also presented us with opportunities: Swiss Prime Site worked with its customers to take swift and efficient action and find solutions. Internal processes were optimised with and for employees and real estate projects were advanced well, despite the tough conditions.

Despite the adverse circumstances, the 2020 financial year was successful for Swiss Prime Site, with overall positive results. One important milestone was the strategic sale of the Tertianum Group, completed in the first quarter of the reporting year. The impact of this structural change within the group resulted in an operating income of CHF 792.9 million [CHF 1 258.8 million]. EBIT, however, rose by 21.3% to CHF 762.3 million. The sale of Tertianum contributed significantly to the pleasing result, adding CHF 204.2 million. This includes real estate portfolio revaluations of CHF 203.4 million [CHF 203.4 million]. Considering the economic and social uncertainties, this is an impressive result and reflects the high-quality locations in the portfolio. The total fair value of all properties held by Swiss Prime Site as at the end of 2020 is CHF 12.3 billion. The Company generated a profit of CHF 610.4 million [CHF 608.5 million]. While in 2019 the release of deferred tax liabilities due to cantonal tax rate reductions still had a significant impact totalling CHF 172.5 million, this value was only CHF 7.1 million in 2020. Excluding the effect of re­valuations and deferred taxes, the group’s profit rose by 51.0% to CHF 476.6 million compared with the previous year.

Coronavirus and its consequences

The 2020 financial year started with positive signs. Reports of the new «coronavirus» in Asia increased significantly only as it started to spread in Europe, and then in our close neighbour, Italy. The virus, case numbers and the potential impact on the Swiss economy and society were the key topic of discussion in the media when the first infections appeared in Ticino at the end of February. The measures to protect the population declared a few weeks later by national and international gov­ernments had far-reaching consequences for Switzerland’s economic growth and the real estate market. Bans on gatherings, school and shop closures and the urgent recommendation to stay at home, and work from home, brought public life to a stand­still for two months. Relaxations to the restrictions did not come into effect until the end of April, with further steps in the middle of May and then the beginning of June. These ushered in the first, tentative «normalisation phase». The pandemic and the associated government directives, however, had a severe impact on the country’s economic performance. Many com­panies, and particularly the self-employed, needed emergency loans from the government to keep their head above water.

Swiss Prime Site and its group companies Swiss Prime Site Immobilien, Swiss Prime Site Solutions, Wincasa and Jelmoli were strongly impacted by the strict measures. The main impact was on work processes and general procedures, some of which needed to be completely restructured. On the other hand, Jelmoli, for example, had to shut down almost its entire operations during lockdown. Government directives had a significant impact on individual group companies as well as the group’s operating result. After the first few cases appeared in Switzerland, Swiss Prime Site formed the «Corona» working group. It included decision makers from Swiss Prime Site Immobilien, Swiss Prime Site Solutions, Wincasa, Jelmoli and key departments. The group’s aim is to safeguard the health of all employees while still ensuring that business processes can continue. To that end, the group companies’ work force were recommended or in some cases instructed to work fully or partly from home where possible. Due to the lockdown, Swiss Prime Site Immobilien, Swiss Prime Site Solutions and Wincasa received a total of more than 3 000 tenant enquiries; despite the challenging political circumstances, these were nearly all dealt with individually and a solution found that satisfied all parties. The majority of the enquiries were from tenants in the non-food retail, gastronomy and hotel sectors. Most customers were offered the option of deferring their rent, giving them some extra time. Customers with monthly rent up to CHF 5 000 or CHF 15 000 respectively were offered substantial support in the form of gradual rent waivers or reductions. In the process, Swiss Prime Site waived rental income, providing support in a difficult time to key tenant groups who were significantly affected. Across the group, almost all requests were resolved individ­ually. Jelmoli had to shut all spaces except the food department and put all sales employees on short-time working hours. The almost total closure of the premium department store for two months had far-reaching consequences on revenue and results. Even though there was a significant recovery effect from the middle of the year, it was not possible to offset the deficit caused by the closure in the reporting year.

«Despite the adverse circumstances, the 2020 financial year was successful for Swiss Prime Site, with overall positive results.»

In autumn 2020, the «second wave» of the pandemic arrived. For some regions (particularly Western Switzerland) and branches of industry (sporting and cultural events), this had drastic con­sequences. Generally speaking, due to the relatively reasonable restrictions on public life, economic prospects were not further dampened, with mid-year results in line with expected results for the reporting year.

Real Estate segment

In view of the circumstances, the Real Estate segment performed well in the reporting year. Operating income was CHF 482.9 million [CHF 519.5 million]. The fall in rental income to CHF 431.0 million (−1.4%) is due to the concessions granted to tenants who were significantly impacted by the pandemic. In terms of the operating result, the segment reported EBIT of CHF 555.0 million [CHF 572.9 million]. This includes profits from sold portfolio and development properties amounting to CHF 34.8 million. The fair value of the property portfolio rose to CHF 12.3 billion. The increase of CHF 557.2 million is due to completed projects added to the stock and the significant revaluation gains mentioned previously. The vacancy rate increased year on year from 4.7% to 5.1%, although that still marks a substantial improvement compared with the mid-year level of 5.4%. This achieved the subgoal of bringing the vacancy rate back down to within reach of 5%. This is because, despite the lockdown, modern, flexible properties in optimal locations for a range of types of use remained attractive to tenants and were in demand. Overall in 2020, Swiss Prime Site let or re- let around 85 000 m2 (5.1% of the total space) and re-negotiated or extended expiring agreements. We also handed over large spaces in completed projects to anchor tenants throughout the year. YOND in Zurich is fully let except for two small spaces. After the hand-over of apartments to over 140 tenants in the Schönburg building in Berne, a hotel, food shop and fitness centre were completed on the site in spring. In the north of Basel city, the major «Stücki Park» project made further important progress. The completion of the Stücki Village, the multiplex cinema, connecting sky walk and the first two new laboratory and office buildings mark milestones that position the site for long-term success. In JED in Schlieren, too, the attractive and modern spaces were handed over as agreed to the two key tenants, Zühlke and Halter. The building permit has been issued for the new building. To further increase the sustainability of the building, which has been planned without ventilation, cooling or heating, the building will be constructed using the secondary building material «zirkulit». This is the first large-scale production of recycled concrete in Switzerland. To make the JED site even more appealing and further raise its profile, a comprehensive event and gastronomy concept has been developed, and in consultation with the Schlieren authorities, the tram stop next to the site has been renamed «JED». Anchor tenant Elektro-Material AG started business from the West-Log building in Zurich in the second half of the year.

«The portfolio vacancy rate was noticeably reduced over the six months, from 5.4% to 5.1%. This achieved the subgoal of bringing the vacancy rate back down within reach of 5%.»

Despite the unique circumstances in the 2020 financial year, projects under construction continued with almost no delays. At the end of the reporting year, the project pipeline included projects under construction with an investment volume (including land) of CHF 1 080 million. Further projects with an investment volume (including land) of CHF 640 million are in development. Building permits have been issued for the projects Alto Pont-Rouge in Geneva, the JED new build in Schlieren, Stücki Park II in Basel and Tertianum in Lugano-Paradiso. Due to the unusual situation, marketing activities in 2020 could not be carried out in full. Based on the attractiveness of the properties and sites, Swiss Prime Site expects good market take-up of the spaces. The planning application for the modification of the building on Müllerstrasse in Zurich, which is already let, has been submitted. The architecture competition for the new development at the Maag site in Zurich has taken place. Two entries are now being thoroughly assessed, with a decision expected in the first half of 2021.

Services segment

The cumulative operating income of the segment, comprising the group companies Swiss Prime Site Solutions, Wincasa and Jelmoli and, for two months, Tertianum, amounted to CHF 378.2 million. The significant difference compared to the previous year is due to two special effects. Firstly, Tertianum was sold and deconsolidated at the end of February 2020. Secondly, Jelmoli’s revenue was significantly impacted by the pandemic and the associated lockdown and closure of the premium department store. The operating result (EBIT) was CHF 207.3 million compared to CHF 55.5 million in 2019. This exceptionally positive result was due to the profit of divestment of CHF 204.2 million from the Tertianum Group transaction.

In the reporting year, the real estate asset manager Swiss Prime Site Solutions significantly enhanced its profile, strengthened its organisation with the addition of more experts and started the gradual expansion of planned services for existing customers. The decision was also taken to further expand the product range. Three capital increases and associated acquisitions and the consolidation of immoveris increased the assets under management from CHF 2.3 billion at the end of 2019 to CHF 3.0 billion.

In a tight market, the integrated real estate services provider Wincasa increased assets under management to CHF 72.0 billion. In light of the current situation, this is a considerable achievement. The pandemic also left behind clear traces in the group company’s income statement. Handling more than 2 000 tenant enquiries resulted in significant additional expenses and personnel costs. At the same time, the whole organisation is involved in the ongoing transformation and digitalisation of the business model. This has two key objectives. Firstly, to significantly simplify, modernise and automate residential services. Secondly, to expand the range of services for major customers in the area of sites and centre management.

«The changes effected in the autumn are intended to make the Swiss Prime Site Group more sustainable and more resilient to market distortions and possible further excep­tional events.»

In addition to coping with the pandemic, Jelmoli conducted a review of their strategy and, as a result, worked more on their range, customer focus and presence. Major changes have taken place under the new management, the impact of which should already be felt in 2021. As well as the main location in Zurich, Jelmoli has also operated two smaller locations at Zurich Airport since 2020. Due to the pandemic, these were either closed shortly after they had started operating (Airside) or fully opened after a delay (Circle). The planned opening of the new online store was postponed to spring 2021. Jelmoli’s management hopes that these three new «locations» will give the business significant momentum and bring positive results.

Strategic adaptation

The Board of Directors of Swiss Prime Site worked with the management to adapt the group’s strategic alignment. This adaptation was clearly necessary after the successful sale of Tertianum and has gained momentum over the course of an exceptional 2020. The changes effected in the autumn are intended to make the Swiss Prime Site Group more sustainable and more resilient to market distortions and further exceptional events. Specifically, it was agreed that the portfolio of first-class, value-retaining and attractive properties should remain stable at around CHF 12 billion and the quality of yields should be increased through a range of measures. In terms of the core business, the pipeline will be implemented according to plan. Most projects will be included in the portfolio in order to increase rental income. Where the opportunity presents itself, developments and properties that no longer suit the portfolio will be sold and the resulting capital «recycled» more profitably. Two further initiatives relate to the composition of type of use (reduction in retail proportion) and the medium-term significant reduction in vacancies. In the Services segment, in future there will be a greater focus on real estate asset management and the Swiss Prime Site Solutions group company. Growing the existing investment products and expanding the product range should significantly increase the contribution to the group over the next few years. The transformation of Wincasa and the resulting improvements in operational excellence should return the service provider to its customary profitability. Expanding the Jelmoli locations and further operational steps will lead to a break-even result for the premium department store in the medium term.

«For the 2021 financial year and beyond, the management of Swiss Prime Site expects market opportunities for office floor space to remain sound.»

Outlook

For the 2021 financial year and beyond, the management of Swiss Prime Site expects market opportunities for office floor space to remain sound. This assessment for Switzerland is based on the shortest commuter times in Europe, an occupancy rate for office floor space that was adapted to new working models even before the pandemic and the need for more distancing and common areas. The situation for retail remains challenging. Here, Swiss Prime Site expects continued positive demand for bricks-and-mortar retail in good locations. The retail space portfolio is primarily situated in premium locations. If the general situation for tourism returns to normal in the medium term, there will be good opportunities once again for hotels and events.

In view of the development projects that were completed in 2020 and are largely fully let, Swiss Prime Site expects rental income to rise in 2021, subject to unforeseeable upheaval linked to the coronavirus pandemic. The vacancy rate in the portfolio will be reduced to below 5%. On a medium-term horizon, Swiss Prime Site is standing by the targets communicated in October 2020.

René Zahnd
CEO

Annual Report for the year 2020

2020 will enter the history books as an unprecedented financial year. The pandemic had a major social and economic impact in 2020, one that was felt by both the Swiss real estate sector and the Swiss Prime Site Group. However, despite the challenging situation, the Company still managed to meet many of its targeted goals and achieve good results in the end. In 2020, Swiss Prime Site generated an operating income of CHF 792.9 million [CHF 1 258.8 million] and an operating result (EBIT) of CHF 762.3 million [CHF 628.3 million].
 

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Reporting at Swiss Prime Site

2020 will enter the history books as an unprecedented financial year. The pandemic had a major social and economic impact in 2020, one that was felt by both the Swiss real estate sector and the Swiss Prime Site Group. However, despite the challenging situation, the Company still managed to meet many of its targeted goals and achieve good results in the end. In 2020, Swiss Prime Site generated an operating income of CHF 792.9 million [CHF 1 258.8 million] and an operating result (EBIT) of CHF 762.3 million [CHF 628.3 million]. The differences on both levels are mainly attributable to the sale of the group company Tertianum on 28 February 2020. EBIT for the core Real Estate business amounted to CHF 555.0 million [CHF 572.9 million]. This included revaluation gains of CHF 203.4 million in the property portfolio at a fair value of CHF 12.3 billion [CHF 11.8 billion]. The Services segment generated EBIT of CHF 207.3 million [CHF 55.5 million]. This big increase was due to the profit from the sale of Tertianum, which amounted to CHF 204.2 million. The result at profit level was CHF 610.4 million [CHF 608.5 million]. In contrast to the previous year, this value only includes a marginal positive tax effect of CHF 7.1 million [CHF 172.5 million] from the reversal of deferred tax liabilities arising from cantonal reductions in tax rates. Excluding revaluations and all deferred taxes, profit rose to CHF 476.6 million [CHF 315.7 million]. In all, Swiss Prime Site boosted its equity ratio to 47.8% [44.4%], thereby significantly strengthening the balance sheet.

Business performance

Swiss Prime Site’s core Real Estate business performed well despite the many challenges thrown up by the pandemic. Renewals and first-time lettings for a total of 85 000 m2 were secured in 2020. Although lower than the previous year (128 000 m2), this is still a solid figure under the circumstances. Realisation of the project pipeline proceeded according to plan in the reporting year. Major property developments were completed and handed over to anchor tenants. This included YOND in Zurich, Schönburg in Berne and West-Log in Zurich-Altstetten, as well as the first phases of Stücki Park in Basel and JED in Schlieren. The projects under construction are on schedule. They currently constitute an investment volume (including land) of CHF 1 080 million. Further projects with an investment volume of CHF 640 million (including land) are being planned. Building permits have been issued for the projects Alto Pont-Rouge in Geneva, the new build JED in Schlieren, Stücki Park II in Basel and Tertianum Lugano-Paradiso. The planning application for the building on Müllerstrasse in Zurich, which has already been let, was submitted. The potential projects that emerged from an architecture competition for the maaglive new build on the Prime Tower site are currently being assessed. A decision is expected in the coming months.

In the Services segment, the effects of the pandemic were felt to differing degrees by the individual group companies Swiss Prime Site Solutions, Wincasa and Jelmoli. Real estate asset manager Swiss Prime Site Solutions processed a high volume of tenant enquiries for its client Swiss Prime Investment Foundation. In addition, new and promising investment vehicles were launched or prepared for investors. In the fourth quarter of 2020, immoveris was merged with Swiss Prime Site Solutions, which increased the assets under management to CHF 3.0 billion [CHF 2.3 billion]. Despite the tough market, Wincasa was able to increase the size of managed investment properties to CHF 72.0 billion [CHF 71.0 billion]. The real estate service provider received more than 2 000 tenant requests associated with the pandemic, which it was only able to process by incurring huge additional costs on its income statement. Nevertheless, it continued to press forward with the transformation to a digital business model. Like many retailers, Jelmoli was not able to recover to the previous year’s level after being hit hard by the lockdown in the first half of the year. Performance during the second half of the year and during the Christmas period in particular was pleasing, and there were even some considerable improvements on the previous year.

Operating income

in CHF m01.01.– 31.12.201901.01.– 31.12.2020Change in %
Real Estate segment519.5482.9– 7.1
   Rental income from properties437.3431.0– 1.4
   Income from real estate developments79.850.1– 37.2
   Other operating income2.41.8– 25.0
Services segment828.4378.2– 54.4
   Rental income from propertiesn106.028.6– 73.1
   Income from real estate services148.1146.2– 1.3
   Income from retail127.8110.6– 13.4
   Income from assisted living423.972.4– 82.9
   Income from asset management13.513.1– 3.1
   Other operating income9.07.3– 19.7
Eliminations– 89.0– 68.1– 23.5
Total group1 258.8792.9– 37.0

Swiss Prime Site generated operating income of CHF 792.9 million [CHF 1 258.8 million] in 2020. The difference in comparison to the previous year is mostly attributable to the sale and deconsolidation of the group company Tertianum on 28 February 2020.

In a challenging market environment, the Real Estate segment generated rental income of CHF 431.0 million (−1.4%). On a like-for-like basis, there was a fall of 3.7%. This takes into account a CHF 12.7 million reduction in income caused by the effects of the coronavirus pandemic. Around CHF 4.0 million of this figure was due to lower than planned sales and parking rental income, and around CHF 9.0 million was attributable to the rent waivers granted. Operating income came in at CHF 482.9 million [CHF 519.5 million]. Despite the difficult market conditions, it was possible to bring vacancies in the portfolio back down to 5.1% [4.7%] after they had risen to 5.4% in the first half of 2020. The property portfolio grew by CHF 557.2 million (+4.7%) to CHF 12.3 billion. This increase was due to revaluation gains and the completion of the Company’s own project developments. At 3.2% [3.5%], the net yield on property on the real estate portfolio is at an attractive level in the market for prime properties.

The Services segment generated operating income of CHF 378.2 million [CHF 828.4 million]. In comparison to the previous year, this only includes two months of results for Tertianum, which largely explains the difference. Capital increases enabled Swiss Prime Site Solutions to generate new funds totalling CHF 160 million for its client Swiss Prime Investment Foundation and thereby finance some attractive transactions. Income from asset management amounted to CHF 13.1 million [CHF 13.5 million]. Wincasa generated income from real estate services amounting to CHF 146.2 million [CHF 148.1 million]. With the digital rental agreement for ancillary space, the transformation of the group company’s business model began to bear fruit. Jelmoli was heavily affected by the government-imposed lockdown in March, April and May. It was also hit hard by the partial restriction of Sunday shopping in the fourth quarter, which is traditionally the busiest period of the year for retailers. Income from retail was CHF 110.6 million, down by a considerable 13.4% on the previous year.

Operating result (EBIT)

in CHF m01.01.– 31.12.201901.01.– 31.12.2020Change in %
Real Estate segment572.9555.0– 3.1
Services segment55.5207.3273.7
Total group628.3762.321.3

In 2020, Swiss Prime Site increased its operating result (EBIT) by a considerable margin of 21.3% to CHF 762.3 million [CHF 628.3 million]. Income from the sale of Tertianum contributed substantially to this rise.

The core Real Estate business generated EBIT of CHF 555.0 million [CHF 572.9 million]. The 3.1% difference to the previous year was attributable to the impact of the coronavirus crisis. On the one hand, rental income dropped by CHF 12.7 million as a result of the pandemic. On the other hand, the costs involved in handling tenant enquiries increased. The operating result includes net revaluation gains of CHF 203.4 million [CHF 204.4 million]. The major part of these gains, CHF 164.5 million, relates to existing properties. Projects under construction made up the remaining CHF 38.9 million. The average real discount rate as at 31 December 2020 was 2.91%, 15 basis points lower than at the end of 2019. Excluding revaluations, the Real Estate segment generated EBIT of CHF 351.6 million [CHF 368.4 million]. The pro rata pre-tax profits from sold development projects (Espace Tourbillon and Weltpost Park) and the sale of existing property in Berne and Zurich during the year contributed a total of CHF 36.1 million [CHF 37.6 million] to the result.

The Services segment generated EBIT of CHF 207.3 million [CHF 55.5 million]. The significant increase is attributable to the profit of CHF 204.2 million from the sale of Tertianum.

The operating result excluding the profit of sale was CHF 3.1 million. EBIT was considerably lower due to the compulsory closure of Jelmoli for several months, as well as other pandemic-related costs incurred by Wincasa. Despite the lower income from transactions, Swiss Prime Site Solutions was able to achieve a result in line with expectations. At CHF 375.0 million [CHF 771.9 million], the operating expenses of the Service segment for 2020 were down significantly, due to lower personnel costs following the sale of Tertianum. The Swiss Prime Site Group employed a workforce totalling 1 728 persons [6 506] on the balance sheet date.

Profit

in CHF m01.01.– 31.12.201901.01.– 31.12.2020Change in %
Operating result (EBIT)628.3762.321.3
Financial expenses– 70.7– 60.5– 14.4
Financial income1.91.7– 10.6
Income tax expenses49.0– 93.1– 290.0
Profit608.5610.40.3
Profit excluding revaluations and deferred taxes315.7476.651.0

Swiss Prime Site generated a profit of CHF 610.4 million [CHF 608.5 million] in 2020. In contrast to the previous year, this value only includes a marginal positive tax effect of CHF 7.1 million [CHF 172.5 million] from the reversal of deferred tax liabilities arising from cantonal reductions in tax rates. Excluding revaluations and all deferred taxes, profits rose significantly to CHF 476.6 million [CHF 315.7 million]. This figure takes into account the profit of CHF 204.2 million resulting from the sale of Tertianum. Financial expenses were reduced to CHF 60.5 million [CHF 70.7 million] through new, long-term refinancing. EPS (earnings per share) was CHF 8.04 [CHF 8.00]. Excluding revaluations and all deferred taxes, EPS was CHF 6.27 [CHF 4.14].

Balance sheet figures

 in31.12.201931.12.2020Change
in %
Equity ratio%44.447.87.7
Return on equity (ROE)%11.510.6– 7.8
Net property yield%3.53.2– 8.6
Weighted average interest rate on financial liabilities%1.21.1– 8.3
Weighted average residual term to maturity of interest-bearing financial liabilitiesyears4.24.814.3
Loan-to-value ratio of property portfolio (LTV)%45.741.9– 8.3
NAV before deferred taxes per share1CHF86.3495.4110.5
NAV after deferred taxes per share1CHF71.8780.1111.5

1 Services segment (real estate-related business fields) included at book values only

In the fourth quarter of 2020, Swiss Prime Site successfully issued a green bond with a value of CHF 300 million, a term of nine years and a coupon of 0.65%. Due to attractive refinancing, the weighted average residual term to maturity of interest-bearing financial liabilities increased significantly to 4.8 years [4.2 years] and the interest rate on financial liabilities fell to 1.1% [1.2%]. In comparison to the somewhat lower net yield of 3.2% [3.5%] on the property portfolio, this implies a very attractive interest rate spread of 2.1% [2.3%].

The sale of Tertianum led to a cash inflow of CHF 600.4 million and a total profit of CHF 508.7 million. Of this figure, CHF 304.5 million was a repayment of goodwill recorded directly as equity and CHF 204.2 million was recorded as profit of the sale in EBIT. In addition, conversions of convertible bonds resulted in a marginal increase in shares issued to 75 970 364 [2019: 75 946 349] and thus a slight rise in equity by CHF 2.4 million. These effects led to a clear increase in the equity ratio to 47.8% [44.4%] and a reduction in the loan-to-value ratio of the property portfolio to 41.9% [45.7%]. NAV after deferred taxes rose significantly to CHF 80.11 per share (+11.5%). This takes into account the dividend payout of CHF 3.80 per share in April 2020. Swiss Prime Site generated a return on equity of 10.6% [11.5%]. Due to the profit of sale, this was significantly higher than the company’s long-term target of 6– 8%.

Outlook

In view of the development projects that were completed in 2020 and are largely fully let, Swiss Prime Site expects rental income to rise in 2021, subject to unforeseeable upheaval linked to the coronavirus pandemic. The vacancy rate in the portfolio will be reduced to below 5%. On a medium-term horizon, Swiss Prime Site is standing by the targets communicated in October 2020.

«We are like gear wheels in a machine that work together»

Andrea Schaller and Macarena Concha work for Swiss Prime Site Solutions. As Communications Manager and Head of Construction respectively, they carry a lot of responsibility and are passionate in pursuing their goals. In the following interview, they talk about how they tackle their work and flourish within their team, and how they balance their professional and private lives.

Employees Swiss Prime Site Swiss Prime Site Solutions

Where are you working from right now?
Andrea Schaller: We’re talking over Teams, but I’m actually in the office.
Macarena Concha: I’m working from home, but I had to do the digital equivalent of running to get to the meeting...

Why are you working from the office and why from home? And why were you in such a hurry?
AS: There are certain parts of my job that are hard to do from home. I often need direct, personal contact with colleagues, which is why I regularly work on site at Prime Tower.
MC: I spend around half my time at home and half in the office. I was just in a lawyer’s meeting – we had to give a project the final legal once-over.

Describe your job in a few sentences.
MC: Essentially, I spend a lot of time on construction sites. I drive our many real estate projects forward and am responsible for keeping them on schedule. My aim as a developer is to bring excellent products to market that will satisfy our customers.
AS: I’m also working with a lot of things that are «under construction» at the moment, but in a more figurative sense [laughs]. I’m responsible for communications at Swiss Prime Site Solutions and the Swiss Prime Investment Foundation. My job covers traditional and digital communications, branding and storytelling.

What’s special about your job?
AS: There’s a lot of variety in what I do. Every day is different and raises new challenges that need mastering. There’s very little in the way of «daily business», and I take care of it on the side. I can get stuck in and make a difference every day.
MC: It’s the same for me when it comes to variety. I also love how flexible my job is. Moreover, at Swiss Prime Site, people listen to you and your opinion matters. I really appreciate that.
 

Are those just characteristics of your individual role or are they part of the essence of Swiss Prime Site?
MC: I think they are absolutely part of the essence of Swiss Prime Site Group.
AS: The freedom and flexibility Macarena mentioned are especially pronounced at Swiss Prime Site Solutions because we’re a young market player – there is still something of a start-up vibe within the company.

Why have you chosen to do the job you do rather than anything else?
AS: I’m an open, communicative person. I always try and see the bigger picture and understand things from a wider perspective. And that’s exactly what I do in my job.
MC: I love architecture. I need freedom and the opportunity to contribute my ideas and be creative. The same as Andrea, I like to see the wider context and help shape it. That’s why I’m at Swiss Prime Site.
 

If you could change one thing about your professional environment, what would it be?
AS: The fact that Swiss Prime Site Solutions is still a relatively young company brings a lot of freedom and flexibility with it, as I mentioned. On the other hand, it means we are still in the process of defining and establishing structures and procedures – two things we absolutely need.
MC: I feel the same as Andrea. In addition, it would be nice if we could feel closer as a team – especially in the current context where we have to maintain a physical distance. This would be particularly helpful when it comes to exchanging ideas and being creative. Fortunately this will change by the end of the year, when we will be joining our colleagues on the 33rd floor of Prime Tower.

Have your feelings towards your job changed over the past 12 months?
AS: The pandemic has made my job more difficult and made certain processes more challenging. As a communications specialist, I’m normally at the heart of the action and am always trying to glean key information and input for my work. This requires a lot of in-person contact. When many of my colleagues are working from home, there’s less information being shared and processes are harder to put in place.
MC: I’ve had the opposite experience – lockdown has had very little impact on my work. Although the number of meetings has gone up. Since joining Swiss Prime Site Solutions in autumn 2019, I’ve settled in well and have been able to get several projects off the ground.

At first glance, it seems like working for a real estate company would be quite technical. Would you say that’s the case?
MC: Not really. We don’t just build big boxes made of concrete and glass. We create living spaces. In doing so, our top priority is the needs and desires of our customers. Other stakeholders like neighbours, authorities and competitors also play an important role. Anyone can build a house – we do a lot more than that. 
AS: Before I joined Swiss Prime Site Solutions, I worked for a private equity firm. That was very abstract and highly technical work. I think real estate, on the other hand, is a very emotionally driven industry. Spaces, buildings, neighbourhoods and even whole cities are something people either like or they don’t. Architecture and taste – in other words, emotions – play a major role. Real estate is something people can see, touch and comprehend; you witness the development process and you see the end result. 

Has the pandemic changed the way you feel about work, and if so, why?
MC: The first lockdown was really hard. We didn’t know what would happen to our construction sites and whether we would be able to stick to our schedules. The situation was, of course, completely new for everyone.
AS: My experience was similar. I started working for Swiss Prime Site Solutions during lockdown. It was almost impossible to really get to know my colleagues, and even to get the information I needed. Things that would just have happened incidentally under normal circumstances I now had to work very hard to achieve. However, our employer did use digital events and continual communication to keep us up to date.

«I’m an open, communicative person. I always try and see the bigger picture and understand things from a wider perspective. And that’s exactly what I do in my job.»

You both have children. How have you handled things in terms of your home life?
AS: It was – and in some ways still is – a very unusual situation. I’m a single mother and so it took a bit of manoeuvring to make sure both I and my school-age daughter could continue doing what we needed to do. Fortunately I have family and friends who helped as much as they could. To be honest, I was delighted when we were able to return to work more or less as normal last summer, and I was able to see my colleagues on a more regular basis. This became more difficult again over the last few months. But you get used to things and get better at dealing with the situation. Sometimes I feel like there need to be four of me just to be able to get everything done and give everyone around me what they need. Sometimes someone or something gets a little short-changed. But I’ve learned to deal with that.
MC: Andrea is right. It was a difficult time. My husband and I had to organise our lives and our children around our work. We don’t have any family nearby who can help us with the kids, which makes things harder. We have encountered a few issues, especially when they get sick. The flexibility of my job really helps, though. I’ve sometimes spent the afternoon looking after the children and then done my work later in the evening.

Do you feel valued in the work that you do?
MC: I get a lot of recognition from both my manager and my colleagues – which is especially important when you work in small teams like we do. Everyone is open and gives other people praise, but also offers constructive criticism when appropriate. This is what enables us to work in a targeted way and implement things rapidly.
AS: I completely agree with Macarena. We’re like gear wheels in a machine that work together to make things happen. Sometimes there’s a bit of friction between those gear wheels, which is why they need to be kept well oiled. Trust and an open communication culture act as our grease.

Do you get support with your targets and in your work?
AS: Absolutely. As professionals, we know what our work entails and what is expected of us, of course. We can always contribute new ideas, pick them apart and – where appropriate – implement them and integrate them into our processes. We have a lot of options open to us.
MC: Definitely. In addition, I would add that support isn’t a one-way street that runs from the manager to the employee. I think there’s an important interplay between employees doing more than is asked of them under their own steam and, on the other hand, managers offering them flexibility and support to enable them to do so.

Have there been moments when you just felt like giving up?
AS: Oh yes, I’ve definitely had moments like that. But I think that’s fairly normal. Whenever there are people working together, there’s bound to be tension at some point. But as long as people can talk to each other and put their differences aside, everything is okay again the next day – or in a few days’ time.
MC: I suppose I’ve been lucky, as I’ve never had a major falling out. Maybe because when people are inflexible or stubborn I tend to brood about it in silence. But it always passes quite quickly.
 

«I love architecture. I need freedom and the opportunity to contribute my ideas and be creative.»

What’s the best thing and the worst thing about your day-to-day work?
MC: What I like most about my job is that I almost always get to start with a blank canvas. This flexibility is a huge source of energy and creativity. What I really hate are long meetings without a clearly defined goal. 
AS: Absolutely. Since we’ve had to move to digital meetings, there have been more of them and they take considerably longer, because you need a lot more coordination. What I love about my job is the fact that I can bring a lot of creativity into my reporting, and into my general communications work. Nothing’s off the table as long as it adds value and you can justify it.

Have you had any personal triumphs since starting at Swiss Prime Site Solutions?
AS: Definitely. We were able to «insource» all of our reporting, which had previously been handled by external service providers. This has saved a whole lot of money, but more importantly, we’ve increased efficiency and process security. Another milestone for me was the new Swiss Prime Investment Foundation website, which just went live. I really value those moments of achievement.
MC: I was able to successfully get two major real estate projects off the ground in the areas of residential property and eco-living in Zurich and commercial property in Lucerne. I was put in charge of an investment of almost CHF 80 million.

When you tell people what you do, what are you particularly proud of?
MC: Swiss Prime Site is a major market player. I normally just have to say where I work and people are really impressed. That in itself gives me a sense of pride.
AS: Most people are pretty impressed when I tell them I work at Prime Tower. I’m still a little awed by it myself sometimes [laughs].

What song comes to mind when you think of your work?
AS: For me, definitely «I’m Still Standing» by Elton John! Just to clarify, that’s because I started my job in lockdown, which meant a lot of things were very hard work to begin with. But in the end, it’s all okay!
MC: I hear the song «Try» by Pink in my head. In many ways, it’s a song about holding onto your dreams and desires, even though many things in life aren’t easy and it means taking certain risks in order to achieve what you want to achieve.
 

Comparison of key figures

Swiss Prime Site

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Swiss Prime Site Immobilien

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Swiss Prime Site Solutions

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Wincasa

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Jelmoli

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